understand.ai has received ISO 9001 certification. This certification is the most widespread and important international standard in quality management (QM), which confirms the standard of internal processes in a company. As part of the certification, the confidentiality and integrity of the data as well as the availability of the systems are checked by an audit committee. In addition, the certification ensures that customer data and the provision of services to customers meet at least the internationally applicable standards.
The ISO 9001 certification confirms that the existing internal processes at understand.ai already fully meet the necessary requirements of the standard.
Gabi Jecho, Head of Operations understand.ai, comments:
„QMS (Quality Management System) is not effort, it saves effort - this is one of my favorite statements from our consultant Qsano GmbH and perfectly describes the philosophy and approach to ISO 9001 certification. As a successful former start-up, now scale-up, we would not be in the market without clearly defined roles, a sustainable organizational structure and well documented processes. However, the implementation of the QMS provides UAI with the framework for a holistic view of the company's processes and a continuous strive for improvement, based on internal or external feedback. We are proud to have achieved our first certification without any deviations and see the ISO 9001 certification as a positive confirmation of our path of continuous improvement and optimization.“